AgentFleet explained: Clara, Nexa, Vera, and Astra — the four AI agents running logistics work
Shipsy’s AgentFleet is not one generalist chatbot. It is a digital workforce of four specialist agents — Clara for customer experience, Nexa for settlement, Vera for disputes, Astra for planning — each doing real operational work end-to-end, with handoffs between them. This is what “System of Action” looks like in production.
This post is for COOs and CIOs evaluating where autonomous AI can actually remove headcount-linear cost from logistics operations.
Why we built this
Every logistics operator has the same four cost centres where human attention does not scale: answering customers, reconciling invoices, fighting disputes, and replanning operations. Horizontal AI tools — a generic copilot, a chatbot, an LLM in a dashboard — flatten some of the friction but leave the work on humans.
We built four named, specialist agents because operations is a sequence of specialized decisions, each needing different data, different guardrails, and different handoff rules. Generalist agents blur those lines. Specialists can be measured, trusted, and deployed incrementally.
How it works
AgentFleet runs inside Atlas, Shipsy’s autonomous control tower. Each agent owns a domain, has its own tool set, and hands off to the others when the job crosses a boundary.
Clara — Customer Experience
Clara handles the inbound and outbound CX surface. She autonomously resolves “Where is my order?” queries, sends proactive ETA and delay notifications, negotiates preferred delivery slots, and escalates genuine exceptions to human agents with full context. Clara is how customers like MOVIN drive 85%+ autonomous CX resolution without dropping CSAT.
Nexa — Settlement
Nexa runs the money side of logistics. She ingests freight invoices, matches them to rate cards and executed shipments, flags line-item discrepancies, and pushes clean invoices through to payment. The hard work here is rate-card parsing — fuel surcharges, accessorials, weight-break tables, effective-date carve-outs — all of which Nexa handles without a human touching spreadsheets.
Vera — Disputes
When Nexa flags a discrepancy, Vera takes over. She autonomously drafts dispute claims, supports them with evidence (proof of delivery, scan events, weight-capture data), negotiates with the carrier’s billing team, and settles the dispute. Heineken uses Vera across 70 countries and has autonomously resolved over $25M in carrier/vendor financial disputes — alongside a 28% reduction in LSP excessive-stay payments and 70%→90% route settlement automation. See the Vera deep-dive for the mechanism.
Astra — Planning and Orchestration
Astra is the operational brain. She handles routing decisions, depot sequencing, multi-carrier allocation, and real-time re-planning. When a delivery fails, Astra re-sequences the rest of the shift within seconds. When volumes spike, she re-allocates capacity across carriers using live SLA and cost signals. Teleport’s 75% planning-time reduction is one representative outcome.
How they hand off
A shipment late at a hub triggers Astra to reroute and Clara to proactively notify the customer. A carrier invoice overbilled triggers Nexa to flag and Vera to dispute. A missed pickup triggers Astra to reschedule and Clara to manage the customer conversation. The handoffs are defined in Atlas, which is what keeps the agents from tripping over each other.
Here’s the map at a glance:
Early results
Heineken: $25M+ settled autonomously via Vera, on a 70-country Shipsy footprint. Aramex: $27M unlocked in cross-border throughput with Astra-driven planning. DPD Poland: $37M recovered in unit economics via AI-native routing. A global commercial vehicle manufacturer runs Astra across plant-to-dealer logistics. One of Asia’s largest quick-commerce arms runs Clara across millions of daily deliveries. Catalent saw 60% exception reduction with Clara-driven proactive notifications on pharma shipments.
Each agent earns its own ROI. The compounding value shows up when they run together under Atlas.
What’s next
A fifth domain — supplier and carrier onboarding — is rolling out with select design partners, and agent-to-agent negotiation patterns are being extended so Vera and Nexa can close a dispute without humans touching the file at all.